David Dungay

CXM recently caught up with Carlos Espinosa, Executive Chairman of Clientship, to discuss how organisations can genuinely turn ‘customer-centric' with Voice of the Customer technology

UC Awards 2026 arrives at a moment when workplace technology feels structurally different…

Every June, the customer contact industry decamps to Las Vegas, and this year is no different. Customer Contact Week returns to Caesars Forum from 22 to 25 June, with over 300 speakers on the programme, and an expo hall full of vendors all claiming to have cracked AI in the contact centre.

The morning shift in a busy urban hospital begins before dawn. Nurses are moving between wards, doctors are reviewing overnight cases, and the administrative system is already processing hundreds of tasks.

Fraud prevention has become one of the defining challenges facing enterprises today.

The US government has issued an export control directive suspending foreign access to Anthropic's highly anticipated advanced AI models, Claude Mythos 5 and the more restricted version, Claude Fable 5.

“Most companies aim for low maintenance. We aim for negative.” That bold statement captures a new philosophy that is quietly spreading across the enterprise landscape.

UC Today delivers insights for IT leaders and buyers covering Call Recording, CCaaS, Communication Compliance, Device Performance, Digital Communications Governance Software, Digital Employee Experience (DEX), Security and Compliance, UCaaS, UCaaS, UCaaS & CCaaS Convergence, collaboration, employee experience and workspace tech.

In this interview, CXM sat down with Carlos Espinosa, Executive Chairman of Clientship, to talk about the future of Voice of the Customer (VoC) and his company's plans to approach things differently.

At CCW Las Vegas, the vendors sold one story: humans and machines, side by side, nobody worse off. The outsourcers who actually run the agents told a sharper, more divided, and more honest one.