David Dungay

Fraud prevention has become one of the defining challenges facing enterprises today.

The US government has issued an export control directive suspending foreign access to Anthropic's highly anticipated advanced AI models, Claude Mythos 5 and the more restricted version, Claude Fable 5.

“Most companies aim for low maintenance. We aim for negative.” That bold statement captures a new philosophy that is quietly spreading across the enterprise landscape.

In this interview, CXM sat down with Carlos Espinosa, Executive Chairman of Clientship, to talk about the future of Voice of the Customer (VoC) and his company's plans to approach things differently.

At CCW Las Vegas, the vendors sold one story: humans and machines, side by side, nobody worse off. The outsourcers who actually run the agents told a sharper, more divided, and more honest one.

Two sessions at the CX Vision 2035 – Wembley Stadium on 5th November 2026 – reveal why the most important questions in customer experience are no longer about technology — they're about how organisations actually work.

Reporting live from CCW Las Vegas, CXM's David Dungay sat down with Kyle Johnson, Chief Communications Officer at Nellis Auction, and Hakob, CEO and Founder of voice AI platform Synthflow, to talk about one of the fastest, least painful AI rollouts you're likely to hear about this year.

Two sessions at CX Vision 2035 arrive at the same conclusion from opposite ends of the day. Neither of them thinks you can buy your way out of this.

Carlos Espinosa, founder and Executive Chairman of Clientship, argues that the era of rigid, all-or-nothing CX technology is over — and explains what a smarter, more flexible alternative looks like in practice.

David Dungay recently spoke to Cody Siens, Product Manager, Intake, AI and Automation at AAA Auto Club Group, and Doug Marinaro, CEO of Riptide at CCW to find out how AAA started its agentic journey and why they started with the complex end of the customer interaction.