David Dungay

Carlos Espinosa, founder and Executive Chairman of Clientship, argues that the era of rigid, all-or-nothing CX technology is over — and explains what a smarter, more flexible alternative looks like in practice.

Global employee engagement fell to just 20% in 2025, according to a new Gallup study, marking its lowest level since 2020.

David Dungay recently spoke to Cody Siens, Product Manager, Intake, AI and Automation at AAA Auto Club Group, and Doug Marinaro, CEO of Riptide at CCW to find out how AAA started its agentic journey and why they started with the complex end of the customer interaction.

Here they are — the list of the Top 50 TechStars for 2026 ! In our first year, we've received a number of great nominations, so thank you very much, everybody! Our list is 50 strong and contains enterprise IT teams, vendor executives, analysts and influencers!

For years, enterprise cybersecurity has operated on a reactive model: wait for a vulnerability to be discovered, then patch it.

Microsoft is preparing to launch Project Perception, a new AI-powered cybersecurity platform that aims to make continuous vulnerability discovery more accessible and affordable for enterprises.

Open source AI models are closing in on proprietary rivals like ChatGPT and Claude, but enterprises are still struggling to get them into production, according to Mozilla's State of Open Source AI 2026 report.

On 17 July 2026, Moonshot AI unveiled Kimi K3 at the World Artificial Intelligence Conference in Shanghai: the world's largest open-source AI model

UC Today delivers insights for IT leaders and buyers covering Agentic AI, Agentic AI in the Workplace, collaboration, employee experience and workspace tech.

The programme for CX Vision 2035 is now live. Across four stages at Wembley on 5 November, it sets out not to forecast the next decade of customer experience, but to prepare the people who will have to deliver it.