Marcus Law

Many enterprise AV decisions follow a familiar pattern. A brief arrives, usually scoped around meeting rooms. The procurement team evaluates devices, checks certifications, selects a vendor, and deploys.

By the time most people in the UK channel heard the name Gamma Communications, they were already depending on it.

Workday has announced Sana for IT Service Management (ITSM), a new agent that automates employee IT support workflows directly inside the Workday platform.

Sales teams have spent years trying to claw back time from admin, fragmented workflows, and repetitive follow-up tasks.

Zoom has spent the last couple of years trying to convince enterprise buyers that it is more than a meetings tool.

Few companies admit their products are broken. But in a Message Center notice to IT admins this month , Microsoft acknowledged that its Teams meeting

Google Beam makes remote participants appear life-size, seated as if in the same room, without a headset or glasses.

Picture the NOC at 11pm on a Tuesday. Three engineers are staring at dashboards. The monitoring platform has fired 1,400 alerts in the last hour.

For the past year, Asana has been making a case that it is no longer a task manager but an operating system for human-agent teams. On 28 May, it put $75 million behind that argument.

IT teams are getting measurable returns from AI in service management, but most are still not there yet.