A bad online review can have serious repercussions for a local business.
Dan Berthiaume is a Senior Editor at Chain Store Age. He specializes in retail, e-commerce, and retail technology, with a focus on consumer behavior analytics, retail analytics, and supply chain management. Dan's insights and expertise have been featured in prominent publications such as Salesforce, Path to Purchase Institute, HBSDealer, Drug Store News, Convenience Store News Canada & OCTANE, Store Brands, and Chain Store Age.














