Amazon will change how it gathers buyer feedback on seller customer service by replacing a yes-no question with a scale
Ina Steiner is a co-founder and editor at EcommerceBytes, the independent trade publication for online merchants. With a focus on retail, e-commerce, and consumer rights, she has been reporting on marketplace selling and logistics since 1999, making her a widely cited authority in the field. Ina's insights have been featured in her own publication, EcommerceBytes, as well as in the book "Blogging Heroes."











