"We did some damage to ourselves with our sales and distribution strategy," American Airlines CEO Robert Isom said Thursday. He addressed efforts to rebuild trust in the market, compete more aggressively with Delta Air Lines and United Airlines for corporate and agency business and regain historical levels of indirect-channel share. The airline's executives spoke of progress, but recognized its efforts will take more than a year to pay off.
Jay Boehmer is a journalist who focuses on the airline industry and travel technology. His work has been featured in publications such as The Beat and tnooz. Jay covers a range of topics including airline offers and orders, industry regulations, loyalty programs, and the impact of technology on travel agencies.