Kevin Coupe

Just returned from a family wedding in the Berkshires, and I brought back a couple of customer service lessons. One positive, one negative. Both important to learn from.

Content Guy's Note: Parag Shah is the founder and partner at Think Blue, a business consultancy that focuses on the intersection of growth strategy, technology and commerce.

From the New York Times "President Trump will allow up to 300,000 metric tons of ground beef to be imported into the United States with

With brief, occasional, italicized and sometimes gratuitous commentary… • Walmart Reports Q2 Numbers: Good (But Not Good Enough?)

Businesses looking to use social media to target and market to young people may find themselves to be hamstrung in the future. From the Wall Street Journal

I commented last week about Michaels COO Nick Bertram's celebration of his people via an "Architects of Joy" column he writes on LinkedIn, which prompted one MNB reader to write:

With brief, occasional, italicized and sometimes gratuitous commentary… • US Personal Consumption Expenditures Index Rose A Bit In July

No books, movies or TV shows to comment about this week … it has been sort of busy with weddings to attend and plan … not to mention spending as much time with my new grandchild as possible.

Today, Thom Blischok, chairman/CEO of The Dialogic Group and a friend of MNB, joins me to talk about how Walmart's Q2 update provided warning signs

Content Guy's Note: A recent and continuing theme there on MNB has been a slow but growing backlash against technology in a number of forms – social