Kieran Devlin is an Associate Editor at various platforms including Screen Rant and The Athletic. With a background in football and music journalism, he now focuses on the intersection of technology and the future of work, exploring themes such as AI, machine learning, and workforce dynamics. His insights have been featured in notable publications like XR Today and UC Today.
Preston is the artificial intelligence that powers the Intelligent Relations PR platform. Meet Preston
Not enough data
Kieran Devlin's coverage primarily involves press releases and private sector announcements related to technology, collaboration tools, Microsoft, artificial intelligence, and unified communications. Given this focus, Kieran would likely be interested in pitches involving exclusive insights or interviews with industry leaders about new product launches, technological advancements within the software & SaaS space, particularly those related to collaboration tools and AI.
Pitches offering unique perspectives on how these technologies are impacting sales & marketing strategies or the content & publishing industry may also resonate well with Kieran. Additionally, he might find value in pitches that provide a deep dive into the latest trends shaping the technology landscape as it relates to his themes of interest.
This information evolves through artificial intelligence and human feedback. Improve this profile .
Humanising AI in customer service does not mean giving a chatbot a name, a chirpy tone, or the illusion of empathy.
For years, when you asked most contact centre AI tools the same question a week apart, you tended to get the same blank stare you started the project with.
By: Kieran Devlin
For decades, CX programmes have harboured a dirty secret. Frequently, corporate headquarters are rich in customer sentiment yet utterly impoverished in operational outcomes.
By: Kieran Devlin
The banking sector is racing to deploy AI. According to Anu Chandrasekar , that race has a significant problem. Most banks are building on foundations that will make the tech fail.
By: Kieran Devlin
When Cas Thompson founded PayPacket, she spotted something the payroll industry had missed.
Oracle has agreed to let a rival's AI models run inside its own software. The company has confirmed it is widening its Google Cloud AI partnership, giving
Microsoft has confirmed general availability of the Dynamics 365 Customer Experience MCP Server for Service, following the public preview it released last winter.
By: Kieran Devlin
“One of the most telling findings in our research is that none of the organisations we surveyed can point to enterprise-wide commercial impact from AI in CX right now,” CCW Europe Analyst Simon Hall tells CXM . Not one.
Quantum computing still gets treated as a conference curiosity. It might be fascinating to debate over coffee, but it's usually dismissed as irrelevant to the next quarter's roadmap.
If you have experienced conversational AI attempting to answer everyday commercial questions over the past couple of years, you have likely noticed
