Kieran Devlin

Single-vendor AI contracts are falling out of favour, according to the lead of one of the infrastructure companies best placed to witness it.

For the people using this rather than buying it, the interesting bit is the admission, tucked neatly into Microsoft's own post, that too much of a

Salesforce has switched on a set of dedicated Model Context Protocol (MCP) servers that connect Slackbot, its AI agent built into every Slack

For as long as contact centres have existed, agents have made one sure bet. Namely, that a voice is a fingerprint. Sound right, and you are who you say you are.

Vonage has launched a new fraud protection connector for Okta, aiming to secure SIM swap processes.

Zoom has announced a standalone version of its Virtual Agent (ZVA) Receptionist, its AI tool that answers, greets and routes inbound calls.

On 1 July, HubSpot rewrote its terms of service to allow customer enrichment data to flow into a shared pool that other customers could draw on.

Not a single organisation in a new industry survey says AI has delivered enterprise-wide commercial impact on its customer experience operations.

Infobip has acquired SocketLabs, a Pennsylvania-based specialist in email infrastructure.

Who Gives A Crap sells toilet paper by subscription and gives away half its profits to sanitation charities.