Jon Reed

This week - vendors respond to AI pricing tokenomics, but are they getting it right? And: the US versus Anthropic drama brings AI regulation questions to a head. Factory tours, fresh podcasts, and, as always, your whiffs.

Anthropic's Claude AI service appeared to stop working Tuesday. Here's what we know so far.

Where does Analyst Relations get stuck? In legacy events. Here's what enterprise analysts love (and hate) - and how the industry needs to change June 17, 2026 Dyslexia mode Summary: Is next-gen analyst relations a thing? If so, then we better get events right. I asked several road-tested analysts for their analyst event highs - and lows. Their answers push us back to customer success. And yes, AI instigates change, but doesn't make this work irrelevant - far from it.

This week - tokenomics grabs the top story again, but how are customers responding? Is it time for enterprises to claim their AI strategy, and defer less to vendors on pricing and platform? From "data primacy" to re-inventing industry analysts, the pot gets stirred this week.

I've spent the last year pressing vendors on the problem of context. AI agents need more: they need real-time organization truth. Is there a grounded path for enterprise AI, beyond frontier model price dependency? Grab your fave beverage and let's do this.

This week - my real-time organizational truth piece evokes AI context debates - is there project success beyond frontier model dependence? Ford rehires human engineers - but it's complicated. OpenAI volunteers for regulation (kind of), and buyers get real on AI.

Too often, innovation is about chasing shiny new toys. But Christian Pedersen has a different take: he starts by uncovering customer pain points - and overlooked inefficiencies. With the IFS Zero news on deck, I talked with Pedersen about why we need to think differently about industrial change, AI, and energy consumption.

This week - harness engineering is the phrase du jour, and for good reason. But can it help with the AI tokenomics ROI boomerang? The diginomica network weighs in on EU AI act news, and the future of CRM gets meaty commentary. This week's whiffs are, in a word, awkward.

One big thing has been missing from the keynote stage this year - customers going in-depth on AI success, including the rough edges of change. Workday Elevate was different. Here's how Pfizer, Visa, and Cushman & Wakefield notched early agentic AI wins, and turned employees from naysayers to advocates.

This week - AEO and GEO are here, but what road should brands take? Tokenomics are a thing, but are agentic loops the real cost problem? Let's debate. More enterprises like Cisco are bringing AI infrastructure in-house, and Meta tries to single-handedly claim the whiffs section.