Adam Mogelonsky

Three GMs of The House Collective share how their China-based luxury properties in Hong Kong, Shanghai, and Chengdu deliver hyper-personalized, culture-rooted guest experiences as inbound travel rebounds.

Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties in Tuscany and Stockholm.

A HITEC 2026 recap identifies agentic governance, Agent Management Platforms, and Guest Success Management Systems as the defining trends, with AI shifting from point tools to enterprise-wide orchestrated workflows.

Boutique has become a bit of a bad word in hospitality. It has meaning; it has value; it's been dangerously overused in the past few years. Then as the big chains rushed in with soft brands to slice and dice various ‘independently spirited' traveler personas, we now have the appropriate portmanteau ‘fauxtique' to describe this trend.

The article argues hotels risk wellwashing by offering surface-level amenities, and calls for wellness programs rooted in Maslow's integrated needs model to drive genuine guest growth and brand loyalty.

Luxury hospitality in Santorini has always depended on a careful balance of spectacle and restraint. The caldera views, Cycladic architecture and volcanic geography create one of the most visually powerful destinations in the world. But sustaining that allure requires discipline in how hotels are designed, operated and expanded. It's one of the most unique islands in the world – both geographically and culturally – and yet it's enduring charm is that it's never overbuilt and is brimming with soulful hospitality.

At HITEC 2026 in San Antonio, the dominant theme shifted from AI deployment to AI governance, with Agent Management Platforms emerging as a critical new software category for hotel operations.

There is a quote commonly attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether Ford actually said it is almost irrelevant because the underlying idea remains a seminal lesson for tech innovation, no matter the generation. Customers are excellent at describing today's frustrations but far less capable of envisioning tomorrow's opportunities. The hotel technology right now sector risks falling into precisely this trap.

A HITEC 2026 floor report identifies agentic governance, token spend optimization, and two emerging software categories (AMP and GSMS) as the defining shifts in hospitality tech's second phase of AI adoption.

Why are there so many Bristol hotels around the world? It's not a single cohesive brand, so why the name “Bristol”?