Scholars say the “unknown unknowns” of using artificial intelligence in the workplace may be undermining the technology’s advertised benefits.
Noam Scheiber is a reporter at The New York Times. He has spent roughly a decade covering labor and workplace issues, including more than eight years at The Times, and previously reported on the Obama administration and economic policy at The New Republic. His work has been featured in various publications, including The Economic Times, The Boston Globe, and WIRED.














