Phil Wainewright

Freelance marketplace Fiverr has been adding features and now AI assistance to help enterprises bring external contributors into project teams to bridge skills gaps.

Intercom launches Fin Copilot, the second step in its strategy to reinvent itself and transform customer service and support with an 'AI-first' approach.

We sit down with Software AG product chief Stefan Sigg at IUG 2024 to discuss the potential impact of generative AI on business process intelligence and modeling as it rolls out new AI capabilities for its ARIS and Alfabet products.

As its Relate 2024 conference opens, Zendesk argues for AI that puts humans first, announcing new AI capabilities from a combination of recent acquisitions and its own in-house development.

Deploying AI in ways that help professional services organizations optimize their operations and profitability is the big theme of Certinia's latest update to its services business platform.

Slack AI is now available to all paying customers for a $10 premium per user per month, adding a recap feature, with more on the way. We ask Jackie Rocca, VP of Product Management, where customers will see value.

Unilever has assembled a 'platform of platforms' from Google, Adobe, Mulesoft and others so that it can deliver an integrated set of digital apps to its global distributive trade ecosystem.

Unit4 is finding customers much more receptive to the concept of light-touch, AI-powered ERP automation thanks to the popular appeal of ChatGPT.

As Team 24 opens in Las Vegas today, Atlassian unveils a new Rovo intelligent assistant and unifies functionality into a new version of Jira.

AI luminary Dr Fei-Fei Li is a crucial contributor to the tech innovation that ultimately led to generative AI. Her take on its impact emphasizes our humanity.