Don Fluckinger is a Senior News Writer at TechTarget. He is a veteran enterprise IT reporter specializing in digital experience platforms, end-user computing, and emerging technologies such as AI and machine learning, alongside topics in marketing technology and HR software. Don's insights and expertise have been featured prominently in TechTarget.
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Don Fluckinger predominantly covers technology, software, and business. His articles focus on private sector announcements and press releases, suggesting that he is likely to be interested in pitches related to new product launches, corporate developments within tech companies, and industry trends.
Given his coverage of topics such as artificial intelligence and quantum computing, Don may respond well to pitches offering insights or exclusive information about advancements in these areas. Additionally, since he also covers customer service-related topics like MS 365 Copilot and Amazon WorkSpaces Thin Client, he might be open to hearing from experts who can provide commentary on the intersection of technology with customer experience.
When reaching out to Don Fluckinger it's important for sources' expertise to align closely with the specific private sector announcements or press release being covered.
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Hyland must straddle the line between addressing customers' unstructured data in place and rolling out its agentic AI platform.
At its PegaWorld user conference, Pegasystems previews more AI agent builder features, adds marketing capabilities and revamps pricing.
Agent orchestration is an emerging need for marketing teams. Adobe Coworker uses an AI harness to maintain deterministic governance over probabilistic processes.
Salesforce to spend $3.6 billion on Fin, known since 2010 as Intercom until last month. Users of Fin's customer service AI agents include Anthropic and Asana.
Adobe shows many tools on the creative and marketing sides of the house, including how Semrush and LLM Optimizer will combine for answer engine optimization.
Salesforce also becomes the latest CX tech vendor to try its hand at outcomes-based pricing.
With Salesforce Agentforce Health, CVS plans to stitch together provider, insurance and pharmacy data to make processes more efficient for customers.
AI startup comes with 500 integrations and 25,0000 MCP tools for Genesys contact center workflows extended to ERP, HR, order management and billing.
MCP is now table stakes, just like APIs had to be back in the early era of microservices.
By: Don Fluckinger
AI apps: Oracle's latest answer to mixing deterministic and probabilistic automations with governance.
