Don Fluckinger is a Senior News Writer at TechTarget. He is a veteran enterprise IT reporter covering topics such as digital experience platforms, end-user computing, and emerging technologies like AI and machine learning, with a focus on their applications in sectors like retail and healthcare. Don's work has been featured in TechTarget.
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Don Fluckinger predominantly covers technology, software, and business. His articles focus on private sector announcements and press releases, suggesting that he is likely to be interested in pitches related to new product launches, corporate developments within tech companies, and industry trends.
Given his coverage of topics such as artificial intelligence and quantum computing, Don may respond well to pitches offering insights or exclusive information about advancements in these areas. Additionally, since he also covers customer service-related topics like MS 365 Copilot and Amazon WorkSpaces Thin Client, he might be open to hearing from experts who can provide commentary on the intersection of technology with customer experience.
When reaching out to Don Fluckinger it's important for sources' expertise to align closely with the specific private sector announcements or press release being covered.
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Adobe CX Enterprise adds Brand Intelligence and Engagement intelligence models, more agents, and integration tools for its AI customer experience platform.
Financial analysts paint Claude Design, released last week, as a major challenger to Adobe. Adobe users -- and tech buyers -- see it quite differently.
Salesforce releases workflow orchestration AI agent bundle that automates business processes such as pulling data from disparate systems and gathering approvals.
AWS tosses its hat into a somewhat mature -- and crowded -- enterprise tech ring.
ServiceNow continues its challenge to Salesforce with an AI-first CRM and first steps toward a marketing platform.
The Next Generation Platform comes after a couple of years of soul-searching at Twilio.
SAP woos users with more tools to plug customer experience into back-end ERP data.
Frontline employees can access Sana's self-service generative AI agent for HR tasks within the Copilot interface to get answers about PTO, expenses and more.
As Zendesk users feel mounting pressure to do more with less in the service realm, AI tools bring automation to the table.
Moving deeper into the contract management space, Docusign woos its customer base -- HR and sales teams focused on electronic signatures -- with more features.
