It was 10 years ago this summer that I spotted a spate of news stories about Enfield LBC employing a virtual agent for its frontline customer services. Amelia...
Stephen Jeffery is a deputy editor and reporter with The Hill Times. He covers a range of topics including intergovernmental affairs, cabinet, legislation, and lobbying, with a particular focus on government and politics. Stephen has been featured in WTAP, The Australian Financial Review, and TheMJ.








