It was 10 years ago this summer that I spotted a spate of news stories about Enfield LBC employing a virtual agent for its frontline customer services. Amelia...
Stephen Jeffery is a deputy editor and reporter at The Hill Times. He covers a range of topics including intergovernmental affairs, cabinet, legislation, and lobbying, with a particular focus on government, politics, and public policy. Stephen has been featured in WTAP, The Hill Times, and The Australian Financial Review.



