Ayushman Baruah

Increased demand for automation, advancements in natural language processing (NLP), and rising demand for personalized customer experiences are primarily driving the growth AI agents.

Experts believe while these departures can impact business continuity, they are sometimes necessary for both the leader and the organization to thrive in changing times.

These technologies are driving significant changes in how GCCs operate, enhance productivity, and deliver value to their parent organizations.

India's data center operational capacity is expected to more than double to 2,000-2,100 MW by FY27 from 950 MW in FY24, involving investment of up to INR 55,000 crore, supported by digital explosion and data localization initiatives, according to ICRA

Initiatives such as AI-focused curriculums, public-private partnerships for skill-building, and accessible upskilling programs for workers in traditional industries are essential to bridge the skills gap.

Apart from lack of transparency in the consultation process, issues related to vagueness, over-reliance on discretionary powers, weak accountability mechanisms, and unclear exemptions exist.

Industry leaders anticipate incentives for adopting emerging technologies like AI, quantum computing, and blockchain, alongside tax relief for R&D investments.

The BFSI sector dominates GCCs in India, followed by Manufacturing and Retail/CPG. There is also a strong focus on digital technologies, with 85 per cent of GCCs engaged in digital commerce initiatives.

Infosys revised its revenue growth guidance upwards to 4.5-5.0 per cent in constant currency from 3.75-4.5 per cent at the end of the second quarter.

Some companies have noted that such initiatives not only accelerate technological innovation but also create opportunities for international collaboration, encouraging nations like India to prioritize similar visionary initiatives.