Beth Brown

8 GBS Priorities to Watch in the Year Ahead Throughout 2025, you have likely seen many articles and think pieces highlighting the profound

Standing on a stepladder in the space where the stove would usually be at the Little Harbour Community Centre in Pictou County, Nova Scotia, Royce Williston is cutting away drywall

Takeaways from the IDGs at SSOW Orlando 2026 want to take shared services. On the other hand, the Interactive Discussion Groups (IDGs) – peer-led roundtables – show where GBS really is today

Key Tensions from SSOW Orlando 2026's G6 Debate At Shared Services and Outsourcing Week (SSOW), the G6 debate is consistently one of the most anticipated sessions of the conference.

The Last 30 Years of Shared Services: Lessons & What’s Next

Beth Brown (left) and Sally MacCormick, Arc Pensions Law With the collective defined contribution (CDC) pensions landscape being expanded

At SSON's Agentic & Applied AI for the Enterprise conference, speakers focused on how autonomous agents are beginning to reshape operating models – and instate a new digital workforce.

The pace and scale of change facing organizations today is unprecedented. Geopolitical instability, inflationary pressures, rapid digitalization, and shrinking labor pools are creating an era defined by uncertainty.

At the 2026 HR Shared Services & Outsourcing Week, HR leaders discussed how the function must evolve with the same speed as the broader business landscape.

At the June 2026 Agentic & Applied AI for the Enterprise conference, a common thread speakers explored was the view that autonomous agents are an extension of the workforce.