By: Blake Morgan
The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers. Small businesses often excel at this due to direct interaction and flexibility.
Blake Morgan is a renowned customer experience keynote speaker, CX futurist, and bestselling author. With a focus on customer service and experience, Blake's articles and work have been featured in Forbes, Beaumont Enterprise, The Hill, and more. She is known for her expertise in building trust, proactive customer feedback, and driving smarter customer experiences.
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Blake Morgan's articles predominantly focus on customer experience, sales & marketing, tech, and product promotions. Her work often incorporates data and press releases.
To effectively reach out to Blake, consider providing insights or case studies related to the transformation of customer service or experiences within retail, fintech, or other industries. Contributions that offer actionable strategies for improving customer loyalty through innovative approaches would likely be well-received.
When pitching to her keep in mind her frequent use of data and how-to guides in her coverage. This indicates a preference for evidence-based content and practical advice that can be implemented by businesses seeking to enhance their customer experience efforts.
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