Blake Morgan

Leadership today is more than just directing people toward goals. It's about fostering a culture that supports employees, drives innovation, and centers on the customer.

As the back-to-school season kicks off, many parents are already shopping for their children, but this year feels different. Inflation is squeezing budgets, forcing parents to prioritize essentials over brand loyalty. Average spending per child is around $586, with middle and low-income families making tough choices to stretch their dollars.

How to coach employees to reach their full potential is a challenge every leader faces.

Northwestern Mutual, a financial services company with over 165 years of history, is setting a new standard for customer experience by embracing cutting-edge technology without losing sight of its legacy.

United Airlines is transforming its customer experience with advanced tools like AI, mobile apps, and real-time communication. Linda Jojo, EVP and Chief Customer Officer, is leading this transformation by integrating technology with a customer-first approach. “It's about using technology to improve both employee and customer experiences,” she explains.

Further to the news release on June 7, 2024, Opawica Explorations Inc. has entered into an amended and restated investor relations service agreement dated Sept. 17, 2024, with White Rabbit Projects Pte.

For businesses, staying competitive today means adopting tools that simplify operations while enhancing the customer experience.

The FusionCube Chatbot NurPhoto via Getty Images In a blog post published yesterday called “The Intelligence Age” Sam Altman

Mr. Blake Morgan reports WESTERN STAR RESOURCES INC. CLOSES FULLY SUBSCRIBED PRIVATE PLACEMENT

Contact center agents, constrained by outdated systems and complex issues, struggle to meet rising customer expectations.