Charlie Mitchell

CX Today covers CRM news including CRM, Customer Engagement Center, Customer Engagement Platform, Enterprise and more.

Salesforce has unveiled Agentforce 2.0, lauding it as “The Digital Labor Platform”.

Many CRM providers target small and midmarket businesses (SMBs) until they get their first enterprise customers. Then, they chase more.

The Government Accountability Office in an extensive report to lawmakers says the Department of Homeland Security needs to urgently update guidance to agencies on artificial intelligence risk assessments they are required to perform under President Biden's AI executive order.

Government approval for deal with Renaissance consortium IOCs exiting amid theft, sabotage, spills in troubled region

The Federal Trade Commission has finalized an enforcement order against Rytr, an AI-assisted content generator, on a 3-2 vote with incoming chair Andrew Ferguson and fellow Republican Commissioner Melissa Holyoak voting no on an action taken under Chair Lina Khan's “Operation AI Comply” initiative.

Azule Energy, a joint venture between oil majors Eni and BP, has officially entered Namibia, farming into Petroleum Exploration License 85 on the day that operator Rhino Resources spudded the block's first wildcat.

Twilio has unveiled Conversation Relay, a suite that gives developers new tools to create seamless, natural voice interactions.

Agencies have posted new artificial intelligence inventories that show progress over the first iteration of the reports delivered last year, according to the Center for Democracy and Technology, which still finds a lack of consistency across the federal government as well as a need for a public voice in the process.

After describing last week's successful Christmas Bird Count, John shared his tips for identifying winter trees.