Charlie Mitchell

Hopper is a travel company growing rapidly. Last year, it reportedly earned $700MN in revenue. That represents a 40 percent uptick from 2022.

Five9 is making its unified routing and real-time transcription solutions available directly within the ServiceNow Customer Service Management (CSM) platform.

CX Today covers Contact Centre news including Big Data, CCaaS, Workforce Optimization and more.

Microsoft has announced a public preview of its agentic AI. Announced at Microsoft Ignite 2024, the preview will allow customers to test pre-configured agents and envision how to build their own via Copilot Studio.

CX Today covers Contact Centre news including Artificial Intelligence, CCaaS, Generative AI and more.

The Senate Judiciary and Homeland Security committees have approved artificial intelligence-related bills on patent reform and uses of AI in border control, respectively, for possible year-end floor action.

Securities and Exchange Commission Chair Gary Gensler will step down on Jan. 20 as the Trump administration takes office, following a term in which he sought to put the SEC's regulatory stamp on artificial intelligence amid intense industry opposition, while wielding enforcement authority over potential misuses of the technology.

USTelecom, a key industry player across a range of AI and cyber issues, says public input supports a narrow and targeted approach to regulating uses of artificial intelligence in robocalls, in a submission to the Federal Communications Commission.

With digital platforms and social media increasingly shaping how, why and when consumers connect, should the on-premise be where they disconnect digitally and immerse themselves in the experience?

Microsoft and ServiceNow have teamed up to enhance and automate more business processes that cross their enterprise applications.