Charlie Mitchell is a Senior Editor at various esteemed publications. He specializes in topics related to technology, artificial intelligence, machine learning, and energy, often exploring the intersection of these fields with business and market trends. Charlie's insights have been featured in Global Drinks Intel, S&P Global, The Post, and several other notable outlets.
Preston is the artificial intelligence that powers the Intelligent Relations PR platform. Meet Preston
Not enough data
Charlie's coverage is heavily focused on press releases, government announcements, and data citations within the Sales & Marketing, Software & SaaS, and Big Tech sectors. He seems to be interested in advancements related to artificial intelligence, customer experience, contact centers as well as news about technology companies.
Given his emphasis on expert takes and new developments in these areas rather than general news reporting or analysis of trends over time; he would likely be most responsive to outreach from industry experts with specific knowledge of recent acquisitions, product launches or significant technological innovations within these niches.
As Charlie does not have a specified geographic focus but covers international tech developments across various regions without being location-specific.
This information evolves through artificial intelligence and human feedback. Improve this profile .
By: Charlie Mitchell, Jacob Livesay
Senate Commerce Chairman Ted Cruz (R-TX) said China's advances on generative artificial intelligence underscore the importance of moving past the Biden administration's approach to AI, in comments that aligned with the take from White House AI advisor David Sacks.
By: Charlie Mitchell
In becoming the new NICE CEO, Scott Russell has big boots to fill. Over a decade, his predecessor – Barak Eilam – led the company's transformation from a workforce optimization (WFO) specialist to a CCaaS leader.
By: Charlie Mitchell
The U.S. Copyright Office has issued the second in a three-part series of guidelines on artificial intelligence policy, concluding in this case that changes in law are unnecessary to protect “AI-generated outputs,” after the first part of the report, issued last summer, urged Congress to address gaps in protections related to “digital replicas.”
By: Charlie Mitchell
For years, contact centers have talked about creating a 360-degree view of the customer. In 2025, it's still a key industry talking point.
By: Charlie Mitchell
In the Jan. 21, 2025, episode of Phenology Talkbacks, John Latimer remarks on six student reports featuring an irruption of owls and lengthening winter days.
By: Charlie Mitchell
ServiceNow has unveiled thousands of pre-configured AI agents for customer service, IT, HR, and other enterprise functions.
By: Charlie Mitchell
The Congressional Research Service in a new report probes policy issues that may confront lawmakers around artificial intelligence, noting particular interest in AI's potential impacts on the overall economy and jobs.
By: Charlie Mitchell
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect each story.
Microsoft Dynamics 365 Customer Service customers will lose access to Smart Assist before the close of 2025.
By: Charlie Mitchell
Plenty remains unknown or unverified about the advances reported by Chinese AI company DeepSeek, according to leaders from the Software and Information Industry Association, but it is clear that the United States must lead on AI governance and use its strengths in areas like data protection to ensure the U.S. prevails in an intense competition with China for AI leadership.
(833) 317-6278 
