Charlie Mitchell is a Senior Editor with a focus on various topics in the business and technology sectors. With a keen interest in customer experience and emerging technologies, Charlie's work has been featured in publications such as CX Today, The Post, XR Today, and The Press. They provide insightful analysis and coverage of industry trends, company news, and impactful research findings.
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Charlie's coverage is heavily focused on press releases, government announcements, and data citations within the Sales & Marketing, Software & SaaS, and Big Tech sectors. He seems to be interested in advancements related to artificial intelligence, customer experience, contact centers as well as news about technology companies.
Given his emphasis on expert takes and new developments in these areas rather than general news reporting or analysis of trends over time; he would likely be most responsive to outreach from industry experts with specific knowledge of recent acquisitions, product launches or significant technological innovations within these niches.
As Charlie does not have a specified geographic focus but covers international tech developments across various regions without being location-specific.
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By: Charlie Mitchell
Biden administration officials emphasized the role of stakeholders in developing and producing a final rule to restrict “outbound investment” from the United States that could help China develop artificial intelligence and other advanced technologies posing threats to national security.
By: Charlie Mitchell
Salesforce has announced that its Agentforce platform is now generally available.
By: Charlie Mitchell
The U.S. Copyright Office has denied requests to create a specific legal protection for generative artificial intelligence “trustworthiness” research, saying current research protections should suffice, as it concludes a triennial review of copyright exemptions under the Digital Millennium Copyright Act.
By: Charlie Mitchell
In its CCaaS Magic Quadrant, Gartner evaluates the ability of nine prominent cloud contact center providers to meet the needs of global enterprises.
By: Charlie Mitchell
The White House and Department of Homeland Security are offering detailed accounts of their efforts to build critical guardrails and promote the use of artificial intelligence, one year after President Biden signed a sprawling executive order on AI that launched initiatives across the federal government.
By: Charlie Mitchell
The Information Technology Industry Council says artificial intelligence policy efforts around red-teaming, advanced systems and international standards present three major “themes” that emerged from President Biden's Oct. 30, 2023 AI executive order and related activities during what it says was “the busiest week in global AI policy.”
By: Charlie Mitchell
The bipartisan leaders of the House Administration Committee are pressing the U.S. Copyright Office to complete and issue a three-part report on whether additional regulations and legislation are needed to address copyright issues raised by generative artificial intelligence.
By: Charlie Mitchell, Rosemary Griffin
Highlights US crude output is a key challenge for OPEC+ alliance Sanctions, Middle East tensions could hinge on result
By: Charlie Mitchell
Microsoft has secured numerous wins with international brands for its Dynamics 365 Contact Center.
By: Charlie Mitchell
The White House-released “governance” framework that accompanies the new national security memo on artificial intelligence sets out four “pillars” to guide the U.S. government's approach to AI in security systems and is intended to complement earlier guidance from the Office of Management and Budget.
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