Dan Shine

Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards.

Petra Automotive Products entered into partnerships with EasyCare, Christian Brothers Automotive and Meineke

Yelp's purchase of RepairPal will help it grow its auto service business.

Diagnostic scan tool provider Topdon USA gave the automotive program at Northeast Texas Community College $250,000 in cash and tools.

Service departments are too set in their ways and need to embrace technology, said Robert Migliaccio, service director at Carter Myers Automotive, on "After Dark at the Fixed Ops Roundtable."

Chariot Automotive Group added a second dealership to its program in which students can earn credit toward an associate's degree in automotive technology.

Several finance and insurance topics are covered in our latest F&I special section.

By listening to service customers, dealership staff have an opportunity to delight them by recognizing a special occasion such as a birthday or anniversary, said Eddie Campbell, service and parts director at Forest Lane Chrysler-Dodge-Jeep-Ram in Dallas, on the “WTF: What the Fixed Ops?!” podcast.

Dealers continue to have positive thoughts about their fixed operations, according to the latest Cox Dealer Sentiment index.

Miami Dade College, working with Warren Henry Auto Group, graduated the first cohort from its Automotive Service Technician Registered Apprenticeship Program.