Dan Shine

Don't worry about overcoming customer objections but anticipate questions, says service trainer Kieran Stack.

Automotive Lift Institute's lifting points guide has a digital version for the first time but still offers the print version.

TechForce Foundation is soliciting feedback from new technicians and high school and post-secondary students enrolled in automotive training programs for its inaugural Techs Talk survey.

Cavender Auto Group's Allie Peters talked about some recent service department initiatives on the 'What the Fixed Ops?!' podcast.

Turning vision into reality for service managersinvolves strategic planning and consistent execution, says Corey Smith, national fixed operations training manager at EasyCare.

Integrating the right technology into a service department can significantly enhance operational efficiency and customer satisfaction, says Corey Smith, national fixed operations training manager at EasyCare.

One day after mostly resolving issues after a cyberattack, CDK Global shut down its DMS again after another attack late June 19.

The Inter-Industry Conference on Auto Collision Repair is introducing new entry-level curriculum for career and technical schools as well as collision repair centers as part of its I-CAR Academy.

A New Orleans-area jury found a 25-year-old Louisiana man guilty of manslaughter in the 2022 shooting death of a co-worker while both were employed at a Hyundai dealership.

The Petra Cares Foundation started a program to teach foster youth who have aged out of the system and other at-risk teenagers to be auto mechanics. Arnold Gacita, CEO of Petra Automotive Products, spoke with Senior Editor Dan Shine about the program.