Dom Nicastro is the Editor-in-Chief at CMSWire. With over 23 years of experience in journalism, he specializes in customer experience, marketing technology, and consumer behavior analytics, while also covering retail analytics and customer data. He has been featured in GateHouse Media New England and CMSWire, and plays a pivotal role in CMSWire’s video interviews and podcasts.
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Dom Nicastro focuses primarily on sales & marketing, with a strong emphasis on industry-specific content and press releases. He also values expert commentary.
If you wish to reach out to Dom, consider providing insights into the latest trends in sales & marketing or offering expert commentary related to CMSWire, marketing, customer experience (CX), artificial intelligence (AI) in business, or OpenAI. Given his coverage attributes, he may be interested in exclusive industry-specific data or announcements related to these topics.
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Former Oracle executive takes helm as experience management firm scales AI investments.
By: Tim Harnett, Brice Dunwoodie
EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography layer for digital experience professionals.
Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers.
Two CMOs revive a Patriots-Seahawks rivalry, blending Super Bowl predictions, city pride and leadership lessons under pressure.
New AI agent executes autonomous, end-to-end customer request resolution across enterprise systems.
Analysts say Medallia’s new AI tools lower barriers—but real value depends on whether customers change how they work.
Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026.
From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.
Designers can now modify production code directly from Figma, blurring the line between design tools and engineering workflows. Integrated design-code work
By: Dom Nicastro
NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration land grab are the real tests. N
