As Harrods’ incumbent point of sale (PoS) supplier, it was only natural that their team would turn to BOXTEC for support when they began to encounter more frequent issues with their self-checkout (SCO) hardware system. As is the norm with many retailers, Harrods’ hardware kit was bound-up with their incumbent software supplier, often making it
Patrick Overall is the Head of Sales at The Retail Bulletin. With a focus on the retail industry, Patrick writes articles on topics such as improving customer experience, the role of technology in retail, data validation, demand forecasting, and the future of e-commerce. His expertise lies in providing insights and strategies to help retailers adapt to the changing landscape of the industry.