Patrick Overall

Retailers are transforming how they approach loyalty by shifting to personalised promotions tailored to individual shopper preferences. As customer journeys span physical stores, apps, and digital communication, delivering relevant offers across each channel has become a key differentiator. This evolution is reshaping how brands build lasting retention and value in a rapidly changing environment. Personalised

SAI’s solutions use our Visual Language Model (VLM) to blend computer vision with GenAI to turn traditionally ‘passive’ store surveillance systems into active, operational platforms for real-time store intelligence. Can you tell us a bit about your background? As CEO of SAI, I help retailers and brands drive store performance through active store intelligence, unlocking

We live in an age of convenience. From Uber Eats to contactless payments, the 21st century has been defined by streamlined living and on-demand services, and no industry has escaped its grasp. This includes beauty, wellness, and healthcare retail, where convenience is thriving. Learn more about how convenience culture has affected health and beauty ecommerce,

The rules of being found online have changed. A decade ago, a product showed up because its title matched a keyword. Today, a product shows up because an AI agent like those launched in Copilot, Perplexity, Gemini, and Meta AI acts as a marketplace recommendation engine, understanding what the product is, who it's for, and Explore the future of AI-led discovery and checkout, and how Feedonomics Data Enrichment can help surface your products across channels and marketplaces.

Bodycare will partner with commerce technology specialist, PMC, to design, orchestrate and deliver the digital infrastructure that will power its new store network as the health & beauty retailer prepares for its return to the UK High Street, bringing its vision of a connected, immersive and AI-first store estate to life. The value wellness chain was

Consumers may be thinking more carefully about what they buy, but when they do make a purchase, they increasingly expect faster and more reliable delivery, according to new fulfilment data from delivery management platform Scurri during April and May 2026. While several discretionary retail sectors recorded lower shipment volumes compared with the same period last

There was a time when retailers mainly worried about their direct competitors. A fashion brand watched other fashion brands. Grocery stores focused on other supermarkets. Movie producers tried to one up each other in terms of entertainment and narrative quality. Today, that’s no longer the case. Each brand simultaneously competes with everyone else for the

Quadient, a global automation platform powering secure and sustainable business connections, today revealed new research showing that Brits are spending an estimated 370 million hours every month managing deliveries and returns. The research of 2,000 consumers shows that parcel admin is becoming a recurring part of everyday life. The average consumer now spends 5.5 hours a month managing parcels, which is the equivalent

How 12 ecommerce brands fixed the delivery headaches your growth team can’t solve yet. More traffic won’t fix a checkout that makes delivery feel risky. More support agents won’t fix tracking that goes dark. More warehouse hours won’t fix manual work that should have been automated years ago. The brands winning in ecommerce are solving

Do you know where your delivery operation is actually losing control? Checkout promises your carriers cannot fulfill Cost leakage in surcharges, invoices, and shipment data Post-purchase silence that floods your support queue Written by Gary Carlile, nShift's EVP of Customer Growth, this guide maps the operational areas where delivery control breaks down and how the