Patrick Overall

Retail is moving faster than ever. Demand is volatile, margins are under pressure, and decisions across pricing, inventory, and merchandising need to happen in real time. But many retailers are still operating with fragmented data, manual processes, and delayed decision-making. Join Catherine Frame (Director of Retail Solutions, UiPath) and Ali Galasso (Growth Sales Specialist, UiPath)

Fashion retail is undergoing a quiet but powerful transformation, and it’s happening at the checkout. New research from leading digital receipts provider Yocuda reveals that digital receipts are quickly becoming the preferred choice for fashion shoppers, with 76% opting for them when offered in-store. As expectations around convenience, sustainability, and personalisation evolve, the humble receipt

By Johan Hellman, VP Product Management, nShift Most retailers are invisible to AI shopping agents. nShift’s Johan Hellman maps the five-stage maturity curve that separates the stores agents skip from the ones they choose. A customer walks into your store. Except they don't: their AI agent does. It checks your delivery options, reads your returns

In 2026, British and Irish retailers are navigating a perfect storm of rising operational costs. Between April’s business rates multipliers and continued pressure from the national living wage, the era of “growth at any cost” has ended. Profitability in this climate depends on a single, uncompromising metric: operational efficiency. Yet despite years of heavy investment in

The narrative around retail has long favoured the disruptors. Pure-play e-commerce brands were supposed to erode the high street's grip on consumer spending, yet something unexpected has happened. Traditional UK retailers, armed with physical stores and comprehensive digital strategies, are quietly outperforming their online-only rivals when it comes to keeping customers coming back. This isn't

At last week’s Retail Technology Show in London, the message for retail COOs was clear: omnichannel is no longer a strategy — it’s an operational capability. The conversation has shifted from transformation to execution. The question is no longer “can we do omnichannel?” but “can we run it efficiently, profitably, and at scale?” For years, the industry has talked about seamless

We’re thrilled to share that Valley have won three Gold awards at this year’s prestigious ‘Shop! Global Awards’ in New Orleans, a milestone achievement that reflects the passion, creativity and innovation at the heart of the business. ‘Shop! Global’ celebrates the very best in retail experience worldwide, with competition from across the US, South America,

For over 30 years, HSO helped organisations around the world transform with the full power of the Microsoft Cloud. Backed by decades of industry experience, award-winning delivery, and all six Microsoft Cloud Solution Designations, they bring deep expertise in Fabric and Copilot to turn data into action and AI into impact. Whether you're scaling innovation

Loyalty is no longer just about points on a card. Across UK retail, the conversation has shifted toward interactive, game-like mechanics designed to create emotional investment in a brand — not just transactional habit. The question for retailers now isn't whether gamification works. It's whether they're moving fast enough to make it count. Which formats

Justin Thomas, VP Sales, EMEA North for Akeneo explains why product data is now the front line of AI commerce. Optimise the page, improve the ranking, buy the sponsored slot, refine the funnel; in digital commerce, this has been the operating model for the longest time. That’s no longer enough because AI has changed how