Robert Reiss

Pivots are not something new; yet they are arguably the key to unlock the potential of our new world.

This article features the leaders who are building models of the future linking AI with human-centered leaders. This includes the leaders of: Ethan Allen, Alliant Credit Union, Marriott, humanworks8, Allied Universal...

Affiliations & Notes Department of Medicine and Public Health Research Institute, Rutgers New Jersey Medical School, Newark, NJ, United States.

Ambitious businessman being proud of his AI brain neural network system for innovation, employing machine learning for data visualization and cloud computing.

Top entrepreneurs and leaders share the four keys to having an entrepreneurial mindset.

The future of insurance may look a lot like The Wizard of Oz. Customers see the lights, and magic, but – what most companies hope is -- not the machinery behind the curtain.

Hospitality and healthcare giants, Marriott's J.W. Marriott, Jr. and Universal Health Services' Alan B. Miller, built vast empires on shared principles. Both leaders prioritized people, believing that caring for employees leads to exceptional customer and patient service. They championed operational excellence, emphasizing disciplined execution, attention to detail, and continuous improvement to deliver superior experiences. Furthermore, both recognized technology's role in enhancing human connection and outcomes, rather than replacing it. Their enduring success stemmed from putting people first, relentlessly pursuing excellence, and leveraging innovation to serve humanity, proving that institutions thrive by never forgetting those they serve.

Drawing inspiration from the Beatles' continuous reinvention, top executives from UPS, KIND, Build-A-Bear, and Ethan Allen outline key strategies for business longevity. They emphasize the critical need for companies to proactively disrupt themselves, transforming challenges into opportunities for innovation rather than merely defending the status quo. Furthermore, these leaders advocate for leveraging technology, especially AI, to amplify human potential, creativity, and customer relationships, ensuring it enhances rather than replaces people. Finally, cultivating a strong, purpose-aligned culture, rooted in trust and shared values, emerges as the ultimate competitive advantage, fostering unique brand experiences and employee dedication. This approach allows businesses to thrive amidst constant change.

"Exeter, United Kingdom - March 07, 2010: British Postage Stamp showing the Sergeant Peppers Lonely Hearts Club Band Beatles Album Cover, circa 2007"getty

America's $5.7 trillion healthcare system struggles with chronic disease, rising costs, and declining trust. Four leading CEOs advocate for fundamental reinvention, not incremental changes. They propose empowering patients as "CEOs of their own health" through technology and data, shifting from physician-centric models. AI should restore humanity to medicine by automating administrative tasks, allowing doctors more patient time, and verifying health information, rather than replacing them. The industry must shift from treating illness to "engineering health" by addressing social determinants and community well-being. Finally, prevention should become healthcare's greatest disruption, investing in early detection, precision diagnostics, and validated wearables to keep people healthy. This requires redesigning financial incentives to reward health outcomes.