Sam Heggie-Collins

In today’s digital world, technology is at the forefront of many conversations for its ability to increase efficiency and improve productivity, but Scott Budding, Sales Engineering Manager, UK & EMEA at Calabrio, explains how it can also benefit the contact centre’s most important asset — agents.

ServiceNow, the AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, announced an expanded partnership to deliver a turnkey AI‑powered solution for unified end‑to‑end employee and customer experiences.

ArvatoConnect is pleased to announce the extension of its partnership with Dudley Council in a renewed commitment to streamline operations through digital automation.

Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service.

Foundever®, a global leader in the customer experience (CX) industry, is excited to announce the opening of its new contact centre located in Horton House, Exchange Flags, Liverpool.

NICE announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS).

Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, which evaluated nine providers based on 26 criteria.

NICE announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members.

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth.

Calabrio, the workforce performance company, released the findings of a major contact centre industry study with Get out of Wrap, the UK’s first contact centre podcast.