Sam Heggie-Collins

Tata Communications, a leading global communications technology player, announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions.

CallTower, a global leader in cloud-based communications, is pleased to announce the successful acquisition of Genesys-led, CCaaS provider, integrator, and managed services, Canada-based, Inoria Inc.

Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced Talkdesk AI Agents for Retail, introducing agentic AI capabilities that bring autonomous, intelligent automation to retail customer service operations.

Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres.

Genesy, a platform of AI-powered sales agents that autonomously identify and engage potential customers for B2B companies, has closed a €5 million seed round led by Samaipata, a pan-European venture capital firm focused on early-stage digital businesses with network effects.

According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth.

ServiceNow, the AI platform for business transformation, announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights.

Medallia, the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, announced that they are working with New Look to improve CX across its UK and Republic of Ireland operations.

Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers from the voices of their customers and employees, and to immediately understand what to do to improve their experiences.

Forsta, a leading provider of experience measurement, data analytics, and insights, unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform