Sam Heggie-Collins

NICE has launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation.

IPI, the Contact Centre specialist and solutions provider, announced that it has enabled People’s Partnership, the workplace pension provider, to move to a cloud-based Contact Centre solution from Genesys.

Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkdesk Ascend AI™.

Haven, a fintech platform that empowers servicers to embed mortgage servicing into original lenders’ brands, announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing.

In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco's partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants.

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature.

Calabrio, the workforce performance company, announced two AI offerings for general availability: Auto QM and Trending Topics.

C3 AI, the leading Enterprise AI software provider, announced the issuance of a new U.S. patent (US 12,111,859) for its advanced AI agent generative AI technology. This patent reinforces C3 AI’s commitment to innovation and its leadership in generative AI.

Qualtrics has announced the general availability of new Qualtrics® AI capabilities in the XM for Employee Experience™ that will elevate organizations’ ability to collect and analyze complex employee feedback and turn those insights into recommendations and actions that improve employee engagement, satisfaction and productivity.

Regal, the most customer-centric contact centre software, announced the completion of a $40 million funding round to accelerate the rollout of its ground-breaking AI Phone Agents for contact centres.