Sam Heggie-Collins is a journalist specializing in business and technology news. With a focus on customer experience, acquisitions, and innovation, Sam covers stories related to companies and their strategies in the global market. His articles provide insights into the latest developments and trends in the business world.
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Sam Heggie-Collins primarily covers press releases and private sector announcements related to customer experience, innovation, acquisitions, technology, software & SaaS. His focus is on the corporate world with an emphasis on customer service and sales & marketing.
To reach out effectively to Sam Heggie-Collins, consider providing insights or commentary around recent industry innovations in software and SaaS that align with the themes covered in his articles. Pitches related to significant acquisitions or new technologies impacting customer experience may also be of interest.
Given Sam's focus on private sector announcements and press releases, he may appreciate pitches from companies within these sectors offering unique perspectives or exclusive insights into their latest developments.
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By: Sam Heggie-Collins
NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking.
By: Sam Heggie-Collins
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide.
By: Sam Heggie-Collins
NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands.
By: Sam Heggie-Collins
Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys.
By: Sam Heggie-Collins
NICE announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience.
By: Sam Heggie-Collins
Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes
By: Sam Heggie-Collins
Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc.
By: Sam Heggie-Collins
Kustomer, the leader in AI-powered customer service, announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support.
By: Sam Heggie-Collins
NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions.
By: Sam Heggie-Collins
Altius Group Limited, the UK’s leading group of boutique business brokers, is delighted to announce the appointment of Roy Wade to the newly created role of Head of Contact Centre.
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