Shep Hyken is a Contributor at various prominent publications. He specializes in customer service and experience, marketing, and business economics, helping companies deliver exceptional customer service experiences. Shep is featured in outlets such as Forbes, Yahoo Finance, and Medium, among others.
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Shep Hyken's focus is mainly on customer service, customer experience, and sales. His articles often cite data and provide expert commentary in the realm of human resources & employment. He would likely be receptive to pitches providing insights or data related to trends in customer service, employee needs, and the intersection of sales with customer experience.
Given his frequent use of data and expert commentary, Shep appears open to receiving input from professionals who can offer quantitative analysis or first-hand experiences within these domains. A pitch that includes relevant statistics or case studies may resonate well with him.
The geographic focus for Shep's coverage is not specified; thus it could be assumed that he has a global perspective regarding human resources & employment topics within the context of customer service and sales.
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Author identifies seven common service barriers that frustrate customers and provides actionable strategies to streamline operations.
Bad customer experience drives customers away. Learn the top CX mistakes like rudeness, wasted time and friction and how to fix them to build loyalty and trust.
By: Shep Hyken
Dave and Busters customers expect their experience to say “Let's get ready to have a blast!” Getty Images
Hyken argues that hospitality businesses must translate customer service intentions into specific, measurable behaviors and standards to consistently deliver results.
It doesn't matter what business or industry you are in, B2B or B2C, customer service and customer experience (CX) are essential to surviving.
I'm a fan of feedback. Surveys are important. Knowing how well you are doing (or not doing) is a gift.
Using a simple pretzel story, CX expert Shep Hyken argues that inconsistent service erodes customer confidence and trust, making consistency the single biggest driver of retention.
Your company will fail customers. Every company does. Nobody and no company is perfect. As optimistic as I am, I'm also a realist.
Every business must prepare for failure. getty Your company will fail customers. Every company does. Nobody and no company is perfect.
Customer experience is often judged by how easy or difficult it is to communicate with a company. Customers don't care what communication platform a company uses.
