Bryan Wassel

The restaurant’s Google star rating is up 4% year over year, but the company has yet to return to sales growth after the fall out from a botched rebrand attempt last year.

Autoship sales grew 10% year over year compared to overall net sales growth of 7.7% in the same period, CEO Sumit Singh said.

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Metrics at Starbucks, Target and Kohl’s are on the rise, and all three brands are aiming at maintaining or improving consistency to keep customers coming back.

More than one-third of U.S. consumers say they lose trust in a brand after an automated interaction fails, even if a human resolves it later, a Liveops survey found.

Product expertise and institutional knowledge are valuable, but changing technology is driving demand for new skill sets, a Payscale study found.

“We need to be more competitive, more consistent and easier for customers to understand,” CEO Greg Foran said.

The company wants to offer customers a great experience, whether they want to quickly order from a machine or prefer ordering with an employee at the counter — a balancing that is vital to its long-term business success.

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A majority of consumers will repeat themselves only once before abandoning an automated customer service attempt, a Parloa survey found.