Simon Wright is a journalist who specializes in telecommunications and customer experience. With a focus on technology and its impact on businesses, Simon's articles provide insights into the latest trends, case studies, and predictions in the industry. His work can be found in UC Today and CX Today publications.
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Simon Wright's coverage focuses on software and SaaS, with an emphasis on digital transformation, contact centers, customer experience, and healthcare digitization. His articles often include "How To" guides and cite data. Given this focus, Simon would likely be interested in pitches that provide expert insights or case studies related to the implementation of software solutions for businesses' digital transformation efforts.
He may also be receptive to content related to contact center strategies, customer experience improvement through technology adoption, and healthcare digitization initiatives. Pitches offering actionable advice or real-world examples supported by data could resonate well with his areas of interest.
While there is no specific geographic focus mentioned for Simon's coverage area, it is important to note that his expertise spans a wide range of topics within the technology sector.
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Big is not always beautiful. Big can also mean complex and costly. For SMBs, those issues can stifle the kind of smooth digital transformation on which their future success depends.
UC Today covers Unified Communications news including Channel, Digital Transformation, Service Provider, UCaaS and more.
You have to hand it to Microsoft Teams. Once languishing in a rarely used corner of O365, it is now the go-to powerhouse communication platform for more than a billion businesses.
By: Simon Wright
Hands-up if you are looking for the next big digital communication opportunity.
By: Simon Wright
The impact of failure has always been tricky to calculate. Disruption, inefficiency, non-productivity, straight up loss of revenue – when technology goes down, the negative effects can be multiple and far-reaching.
Cost and service: surely the two most important factors in any buying decision. Of course, products must deliver on their performance promises – that's just a given, right?
By: Simon Wright
How ready are you or your customers for a critical communication failure? Service outage, malicious actions, natural disasters, supplier failures – whatever the cause, the stakes are high.
By: Simon Wright
The answer is yes. Now, what's the question? It's a mantra that demonstrates businesses' unequivocal ability to do right by their customers, regardless of the demands placed upon them.
The world has come a long way since the first headset users jumped on a call.
By building privacy into the product design process, we can help ensure users’ personal data is secure
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