Stephanie Lennox is a Business Strategist at Contact Centre Helper. She specializes in technology, business communication, and enhancing the customer experience, focusing on creating impactful content that resonates with audiences. Stephanie is featured in Call Centre Helper Magazine and Startups.co.uk.
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United Kingdom (National)
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Stephanie Lennox's coverage predominantly focuses on business, industry, human resources, and employment-related topics in the United Kingdom. She often cites data and provides how-to guides or press releases.
If you want to reach out to Stephanie with a pitch, consider offering insights or data related to the UK's business landscape, including employment trends, small business sales strategies, financial metrics affecting businesses in the UK as well as updates about tax regulations for side hustles or changes in minimum wage laws that impact young workers. Providing her with expert advice on how businesses can navigate challenges such as remote work issues due to slow broadband or talent retention strategies would also be relevant based on her coverage attributes and themes covered.
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While social media is a great tool for immediacy and visibility, there’s one area that’s still far too often underestimated: customer privacy.
By: Katie Stabler, Stephanie Lennox
With flashier channels like WhatsApp, webchat, and in-app messaging hogging the limelight, you’d be forgiven for thinking outbound SMS was a relic of the past… But when used well, it’s still one of the most reliable, personal, and cost-effective tools in your customer engagement kit!
By: Stephanie Lennox
That’s why we tackled this tough topic in our Call Centre Helper webinar – hosted by Xander Freeman – for a masterclass in turning compassion into a commercial strategy rather than a “soft skill” and a frank, research-backed look at the different sides of empathy.
By: Sutthiphong Chandaeng, Stephanie Lennox
We’re not saying they shouldn’t – good customer support will always be needed – but what if you could eliminate the need for many of those calls entirely? That’s exactly what a Level Zero support strategy is all about.
Is your business missing out on top talent? Learn how fostering a workplace that celebrates LGBTQ+ employees benefits your company culture and bottom line.
Startups are known for disrupting the status quo, but are they perpetuating a gender pay gap? We lift the lid on what’s really going on.
A level playing field in the UK workplace remains elusive, but we explore root causes and discuss potential solutions for a better future.
Struggling to motivate your employees? A well-structured commission plan can turn a "phone it in" culture into one of high performance.
By: Dmitry Demidovich, Stephanie Lennox
It was the buzzword on every corporate leader’s lips, the promise dangled before candidates, and, for many, a lifeline during and after the chaos of the pandemic years.
By: Toey Andante, Stephanie Lennox
The good news is that there has never been a better time to drive improvements, with a whole host of new tactics out there to try – both from the human side and the latest in technological advancements.
