Blake Morgan is a Senior Contributor at various esteemed publications. A customer experience futurist, she specializes in themes related to marketing and advertising, technology, and financial services, with a keen focus on how companies can enhance customer interactions in sectors like aviation and e-commerce. Blake is featured in notable outlets including Forbes, The Hill, and Beaumont Enterprise, and is also the author of the upcoming book, “The 8 Laws of Customer-Focused Leadership.”
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Blake Morgan's articles predominantly focus on customer experience, sales & marketing, tech, and product promotions. Her work often incorporates data and press releases.
To effectively reach out to Blake, consider providing insights or case studies related to the transformation of customer service or experiences within retail, fintech, or other industries. Contributions that offer actionable strategies for improving customer loyalty through innovative approaches would likely be well-received.
When pitching to her keep in mind her frequent use of data and how-to guides in her coverage. This indicates a preference for evidence-based content and practical advice that can be implemented by businesses seeking to enhance their customer experience efforts.
This information evolves through artificial intelligence and human feedback. Improve this profile .
By: Blake Morgan
Stress isn't just a personal challenge—it's a hidden force that silently impacts leadership effectiveness and customer experience. The constant pressures of managing teams, meeting customer demands, and balancing personal responsibilities create microstresses that often go unnoticed but have profound effects on performance. For leaders, managing these stressors is just as important as managing strategy.
When it comes to customer service, Samsung stands out—not because they do things the easiest way, but because they're committed to doing things the right way. Recently ranked number one in multiple categories by American Customer Satisfaction Index (ACSI) for the second year in a row, Samsung's commitment to customer care is unmatched.
By: Blake Morgan
is redefining how companies connect with customers and manage the modern contact centers. By unifying remote management, support, and business communication tools into one seamless platform, GoTo helps businesses simplify operations while staying secure and efficient.
Mr. Blake Morgan reports OPAWICA EXPLORATIONS INC. ANNOUNCES NON-BROKERED PRIVATE PLACEMENT FOR AGGREGATE PROCEEDS UP TO CAD$1,500,000
Turning uncertainty into opportunity is a skill that can redefine personal and professional success.
The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. hotel occupancy rates reaching 67% in October (Statista, 2024). As guest expectations evolve, the focus has shifted toward creating meaningful interactions and personalized experiences.
By: Blake Morgan
As we kick off 2025, creativity and innovation have become essential tools for navigating rising customer expectations and constant change.
By: Blake Morgan
Despite the rapid strides in AI technology, many companies face significant hurdles when it comes to effectively integrating it into their customer service strategies.
Measuring customer trust is one of the biggest challenges businesses face today. Trust is critical to building strong customer relationships, but many companies struggle to define it, let alone measure it in a way that drives meaningful change.
By: Blake Morgan
Customer success is a proactive strategy designed to help clients reach their goals while strengthening long-term partnerships. Especially in SaaS, it's about going beyond problem-solving and taking a consultative approach to create meaningful outcomes. By aligning with customer objectives, building tailored frameworks, and delivering consistent value, companies can set themselves apart and achieve sustained growth.
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