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Blake Morgan
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Blake Morgan

Senior Contributor

AS SEEN ON
Forbes, Blake Morgan LLP

Preston's Summary

Blake Morgan is a Senior Contributor at various prestigious outlets, including Forbes and The Hill. She specializes in customer experience, technology, and financial services, with a focus on how businesses can adapt to the evolving needs of customers in sectors like aviation and e-commerce. Blake is featured in multiple publications such as Beaumont Enterprise and IPWatchdog, and is recognized as a thought leader in the customer experience space.

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Geo Focus

United States (National)

Coverage Attributes:

Beta
Press Release: 21 %
How To Guide: 18 %
Cites Data: 15 %
Private Sector Announcements: 13 %
Expert Commentary: 7 %

Themes Covered:

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Most Recent Topics:

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Pitching Insights

Blake Morgan's articles predominantly focus on customer experience, sales & marketing, tech, and product promotions. Her work often incorporates data and press releases.

To effectively reach out to Blake, consider providing insights or case studies related to the transformation of customer service or experiences within retail, fintech, or other industries. Contributions that offer actionable strategies for improving customer loyalty through innovative approaches would likely be well-received.

When pitching to her keep in mind her frequent use of data and how-to guides in her coverage. This indicates a preference for evidence-based content and practical advice that can be implemented by businesses seeking to enhance their customer experience efforts.

This information evolves through artificial intelligence and human feedback. Improve this profile .

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Articles

Blake Morgan

United Airlines' Guide to Improving Customer Experience Through Technology

United Airlines' Guide to Improving Customer Experience Through Technology

By: Blake Morgan

United Airlines is transforming its customer experience with advanced tools like AI, mobile apps, and real-time communication. Linda Jojo, EVP and Chief Customer Officer, is leading this transformation by integrating technology with a customer-first approach. “It's about using technology to improve both employee and customer experiences,” she explains.

Blake Morgan

The Power of AI in Leadership: Driving Efficiency and Personalization

The Power of AI in Leadership: Driving Efficiency and Personalization

By: Blake Morgan

has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world. To celebrate, Henrik Werdelin, co-founder of Bark and founding partner of PreHype, returned as a guest. Known for his innovative mindset, Henrik shared fresh insights on the role of AI in leadership and customer experience.

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