Jon Reed

The first heat pumps to go through the Department of Energy's Cold Climate Heat Pump Challenge might be in American homes by the end of the year.

This week - sustainability, data centers, AI and... Fresh ideas, anyone? AI agents are easy to build - or are they? Not if they aren't tied to process execution. Your whiffs include an unlikely voice in LinkedIn etiquette - yours truly.

Want to prove out your CX chops? Then bring out the customer stories. If you want to rethink CX - and the role of AI within it - then the San Jose Sharks' Jonathan Becher is worth your time.

This week - we're getting clarity on agentic AI for the enterprise, but what should be build - and how? LLMs require different security measures, and active inference AI shakes up the conversation. Your whiffs include a new oxymoron: "Windows Intelligence."

This week - AI gives open source all it can handle, while retailers look to digitize their turnarounds. Marketers are still looking for "outcomes," but have we lost the phrase to excessive use? For those looking to escape, there may be a new hatch - but there's also a catch.

At CCE 2024, I expected a high level of AI fatigue - along with a focus on practical results. What I didn't expect was a shakeup of the entire AI conversation, via Active Inference AI. Here's why it matters.

Giving your thermostat more information about the temperature around your home can prevent an uncomfortable night's rest.

This week - employees push back on AI hype, but execs are a different story. Microsoft Copilot gets the ROI pressure, as AI ROI debates heat up. Spotify bucks the return to office trend, and your whiffs include the blockchain influencer rollercoaster.

First up in my fall highlight series: a deeper dive into UiPath's take on agentic AI, and why agents and RPA are not necessarily at odds. Our back-and-forth with CEO Daniel Dines and team brings use cases - and the future of (human) work - to a head.

Not sleeping the best at home? Check out this Nest Learning Thermostat that helps save on your energy bill.