Jon Reed

Heat pumps are hot right now. They're the technology that can take the energy-intensive, largely fossil-fuel powered business of keeping your

This week - AI agents have reached buzzword overload status; time to dissect. The US dockworkers strike raises the automation stakes, and event season rolls on (and so do we). Oh, and robots still can't play charades.

I can still remember a time when I considered SAP's "Business Network" mantra two thirds hot air. But over the years, the plot thickened. Here's my opinionated news take, with a focus on Promote, and the Spend Control Tower.

This week: consumer AI sentiment turns down, but the enterprise AI hot stove is cooking. On deck: data to parse on gen AI for developer productivity. Can enterprise blockchain revive itself? Your whiffs include the first (and last?) mention of Redbox kiosks in this column.

There is no better event highlight than a customer making change happen at enterprise scale - one that can speak to tangible benefits, without sugar coating the hard parts. At SAP Spend Connect, Molex was one of those stories.

UiPath Forward 2024 is well underway - and AI agents have center stage. But why isn't my AI agent BS meter going off like crazy? And how does a vendor with such a historic investment in RPA reconcile with AI agents? Let's dive in.

The first heat pumps to go through the Department of Energy's Cold Climate Heat Pump Challenge might be in American homes by the end of the year.

This week - sustainability, data centers, AI and... Fresh ideas, anyone? AI agents are easy to build - or are they? Not if they aren't tied to process execution. Your whiffs include an unlikely voice in LinkedIn etiquette - yours truly.

Want to prove out your CX chops? Then bring out the customer stories. If you want to rethink CX - and the role of AI within it - then the San Jose Sharks' Jonathan Becher is worth your time.

This week - we're getting clarity on agentic AI for the enterprise, but what should be build - and how? LLMs require different security measures, and active inference AI shakes up the conversation. Your whiffs include a new oxymoron: "Windows Intelligence."