Joseph Lamour

NBC News' chief consumer investigative correspondent Vicky Nguyen tested out the viral claim for herself. Does Shake Shack penalize customers for not tipping?

“My hope is just to create a sense of community,” cohost Jenny Mandl tells TODAY.com. “We hope everybody leaves with a new friend.”

“My favorite thing about this specific brand is the lid,” said Scott McJunkin. Then International Delight changed the design of the lid.

“They took a moment that would have honestly ruined my night and made it into such a kind and empathetic moment for me.”

In this edition of “Server Diaries,” a brewery manager in Ann Arbor, Michigan, uses comedy to smooth over sticky situations.

“I'm about 75% sure I did,” wrote Roberto José Andrade Franco. “Of course, that leaves a 25% chance I didn't and honestly, that's been bothering me for the past few weeks.”

Courtesy Langer's Deli Langer's Deli in Los Angeles, California, and Roberto José Andrade Franco's letter.

“Growing up in the South ... I just remember things like fried chicken on Sunday was one of the greatest things ever,” she told TODAY.com in 2022.

In this edition of “Server Diaries,” a bored bartender-slash-barista in Long Island City, New York, has a “toxic” relationship with his job.

Frieda has a nightly tradition she never wants to miss — and her daughter documented it.