Mary Reines is a News Writer for TechTarget, specializing in technology and business topics. With a focus on software and artificial intelligence, Mary covers the latest advancements and trends in customer service, collaboration tools, e-commerce, and more. Her articles provide insights and analysis for professionals in the tech industry.
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Mary Reines primarily covers press releases and private sector announcements related to sales & marketing, software & SaaS. She would likely be interested in pitches that provide insights into the latest trends or innovations within these industries, particularly those related to artificial intelligence, customer service, collaboration tools, remote work technology.
Given her coverage of private sector announcements and press releases predominantly focused on sales & marketing and software & SaaS topics, Mary may be most receptive to pitches offering exclusive access to new product launches or updates from relevant companies operating in these sectors.
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An SAP Commerce Cloud customer, B2B e-commerce company Online Metals, uses the Mirakl Marketplace integration to offer a simpler online shopping experience.
AWS rolls out a computer in a Fire TV Cube box. The $195 device gives enterprises an inexpensive end-user hardware option for remote workers and promises tighter data security.
The tech giant unveils generative AI capabilities, reminding CX competitors that it has a long history with conversational AI and can offer many intelligent customer service tools.
Virtual reality platform Naer teamed with visual collaboration platform Miro to offer a workplace for out-of-office users to gather and brainstorm.
With the use of generative AI technology in customer service enterprise products still in its relative infancy, B2B vendors and customers witnessed
Atlassian's new generative AI tools in Jira and Confluence aim to strip away some of the tedium in workflows and collaboration between developers.
Zendesk adds more AI tools to its portfolio with agreement to acquire Klaus, which uses AI to support quality assurance for service agent management.
The FCC adopted rules to protect consumers on comparison shopping websites from lead generation robocalls and to give them a way to express consent.
The CRM vendor brings generative AI to analytics and management tools for businesses' marketing teams and Copilot for Shoppers for swifter product discovery and purchase.
Pegasystems debuts GenAI Knowledge Buddy to improve knowledge management and information retrieval across enterprise systems for employees and customers.
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