Bryan Wassel

Liz Centoni, EVP and chief customer experience officer at Cisco, prioritizes problem solving and innovation as the backbone of great CX.

Liz Centoni, EVP and chief customer experience officer at Cisco, prioritizes problem solving and innovation as the backbone of great CX.

The airline's loyalty program members account for three-quarters of its premium cabin revenue, which was up 8% in Q4 2024.

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for corporate clients, too.

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for corporate clients, too.

The retailer’s 34th Street store in New York City makes associates, supported by mobile tools, central to the overall experience.

The retailer's 34th Street store in New York City makes associates, supported by mobile tools, central to the overall experience.

The American Customer Satisfaction Index's review of nearly 42,000 consumer surveys found two-thirds of online retailers saw satisfaction drop.

The company is tackling the bottleneck from online orders with an algorithm that will give in-person customers priority.