by According to Salesforce's Connected Shoppers Report, 43 percent of retailers are actively piloting autonomous AI agents.
Serena Haththotuwa is a Senior Reporter at Business Leader and HR Grapevine. She specializes in topics such as career pathing, professional training and development, and upskilling, focusing on how these themes impact workforce growth and individual success. Serena's insights and expertise have been featured in notable publications, including Business Leader and HR Grapevine.







