Article Jul 13, 2026 The news: AI is now standard practice in customer experience—90% of organizations use it, but there's no shared
Gadjo Sevilla is a Senior Analyst at Intel Insider, specializing in AI and technology. His work focuses on the intersection of marketing and advertising with advancements in software and artificial intelligence, covering topics such as AI platforms, generative AI, and advertising technology. Gadjo's insights have been featured in notable publications including PCMag.com, eMarketer, and Fortune.







