Julie Littman

Managers will see a screen flashing red if a car has sat for four minutes allowing them to redeploy labor and move guests faster through the drive-thru.

A push toward more restaurant value offerings appears to be paying off, with spikes in traffic seen in October and November, according to Revenue Management Solutions data.

Katie Fogertey is confident that the burger chain, once only in New York City, can reach its next big target through labor model updates, drive-thru optimization and profitability improvements.

The mixed success of recently launched value menus highlights the importance of focusing on more than just affordability, experts said.

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Further investment in technology like artificial intelligence will also define the year, supporting restaurant operations as inflation and labor market challenges persist.

The sports bar chain, which is now publicly traded, leans on its menu diversity, service model and alcohol mix to target $1 billion in sales.

Convenience, ease of customization and the ability to earn rewards were top reasons customers preferred first-party channels, per an NCR Voyix report.

Following a record-breaking quarter, the brand will soon focus on updating restaurants, many of which haven’t been redesigned in decades.