Retailers must enhance customer experience (CX) to avoid losing consumers. Genuine feedback, personalization, and understanding behavior are key to success.
Shuchi Bansal is the Media & Marketing Editor for Mint, a leading Indian business newspaper. With a focus on national issues, Shuchi writes articles on a range of topics including the Indian film industry, consumer trends, advertising, and gender disparities in the entertainment industry. Her work has also been featured in Hindustan Times and LiveMint.