Retail TouchPoints

AI has moved from pilot projects to daily retail operations, but which tools are actually paying off? As holiday season approaches, retailers are betting on AI to sharpen search, personalize marketing, support store associates and keep shelves stocked when it matters most. This webinar brings together retail executives and industry experts to cut through the […]

Instacart is strengthening its ability to help retailers track inventory and availability with the acquisition of Arpalus, a shelf intelligence technology company designed for grocers.

As it continues investing in AI-powered discovery tools for shoppers, Etsy is also committing to the "deeply human act" of craft with a $10 million investment in a partnership with Center for Craft over three years.

Stripe has approached PayPal about a potential acquisition. Here's what's known about the deal, who's involved and what it could mean for retailers.

Mobile messaging is powerful because it’s immediate, personal and reaches customers where they already are, making it a critical tool for retailers and brands to connect with customers in moments that matter, from product launches and promotions to order updates and loyalty engagement. But SMS was never designed to be a branded experience. Messages arrive […]

GLP-1 adoption has doubled in 16 months. Circana, PwC and Torrid executives explain how the shift is reshaping grocery, apparel and returns — and why one major retailer says it isn't seeing the impact at all.

Tractor Supply Co.'s Seth Estep, Coresight Research's Deborah Weinswig, Good Food Holdings' Neil Stern and Sur La Table's Kristin Flor Perrett join Retail TouchPoints on Tuesday, July 28, for a candid mid-year pulse check on the data and strategies shaping retail right now.

Building a CPG brand changes the way you think about commerce very quickly. From the outside, the flaws of ecommerce are still framed as media and attribution problems. Inside the business, it becomes clear that growth is shaped just as much by freight costs, retailer terms, inventory exposure and margin pressure as it is by […]

Lilysilk, the China-based ecommerce silk retailer, is expanding to Europe with a brick-and-mortar location in Munich, Germany.

Since it was released on michaels in May, Michaels' new AI-powered shopping assistant has had nearly 75,000 conversations with customers planning everything from parties to crafting projects.