Retail TouchPoints

Marketing SVP Bradley Breuer shares why AI works best at PetSmart when it's paired with human expertise.

"Retail can only introduce us to the customer," said Marcus Lemonis, Executive Chairman and CEO, on the company's Q2 earnings call. "Home services allow us to deepen that trust. Quite frankly, it's where the real margin exists."

Shopify posted 34% revenue growth and $116 billion in GMV in Q2 2026, with AI-driven orders tripling year-over-year. Here's what the numbers say.

Etsy announced a restructuring plan cutting approximately 220 jobs, about 12% of its workforce, and raised its full year gross merchandise sales forecast for the year.

Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search tools surface relevant products almost immediately. Recommendation engines remember previous purchases, while AI is beginning to answer product questions before shoppers even reach a retailer’s website. Those developments have changed consumer expectations because they save time and […]

Claire's brand reset is underway after filing for bankruptcy and its acquisition by Ames Watson in 2025. Chief Merchandising Officer Jillian Cueff and VP of Retail Operations Carey Brezler shares more about how the company is updating the piercing experience across its fleet of stores this summer.

Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce managers, media buyers and brand operators. The prediction is usually framed in dramatic terms. Teams will shrink. Functions will collapse. Software will replace judgment. Human operators will become obsolete. I think that gets the story exactly backwards. […]

Featuring: Rachel Sheriff, Chief Customer Officer, Recurly Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets. In this episode of Retail Remix, Kate Robertson sits down with Rachel Sheriff, Chief […]

Albertsons, Columbia Sportswear, Carter's, Tractor Supply and Boot Barn all flagged consumer pullback or pricing resistance in Q2 fiscal 2026 earnings, spanning grocery, apparel, farm and ranch, and western wear.

Chandhu Nair joins Target as SVP and chief AI officer on Aug. 24. Here's what his appointment means for the retailer's AI strategy and broader turnaround.